How Does BitLocker Work?
BitLocker is Windows' built-in full-disk encryption feature. Unlocking the drive relies on either a password, a recovery key (a 48-digit code), or automatic TPM-based unlocking. The recovery key is usually tied to a Microsoft account, Active Directory, or a written/digital copy — when that record is lost, access to the drive is lost with it.
Scenarios Encountered
- Loss of access to the account or file where the recovery key was saved
- Being unable to access an encrypted data disk after an operating system reinstall
- A BitLocker-protected laptop/disk inherited from a former employee
- Automatic unlocking no longer working after a motherboard/TPM change
Approach
Possible sources where the recovery key might be found (Microsoft account, AD, backup records) are assessed together first. If this is not possible, a realistic probability assessment is presented based on the disk's condition; because disk encryption is strong protection, a guaranteed outcome is not promised in every scenario.
How Does the Process Work?
File Analysis
The file format, source of the issue, and solution path are determined through a free preliminary analysis.
Analysis Result
The expected success rate and timeline are clearly communicated.
Recovery
Following approval, the recovery process is carried out based on the analysis results.
Delivery
The recovered file is delivered to you through a secure channel.
The preliminary analysis and demo recovery are always free. If, after the demo stage demonstrates that the content is recoverable, you choose not to proceed with the full recovery, a fee of 250 USD + VAT applies, covering the analysis and demo work already performed.
Disk content is not of interest; only the requested technical operation is carried out. The file may need to be opened to the extent required for recovery verification, but its content is never copied, shared with third parties, or retained on our systems after delivery. If requested, a written confidentiality commitment is also provided.
Frequently Asked Questions
My recovery key isn't saved anywhere — do I still have a chance?
This depends on the disk's condition and encryption configuration; it is assessed together during the initial consultation.
Do I need to ship the disk, or is this done remotely?
This can vary depending on the situation; some analysis can be done remotely, while some requires physical access.